She had an irritated, puffy bug bite above her right knee that she worried was infected. (First-time users can complete a tech check before their video visit to ensure the connection is clear and working well.)īecky Starr wanted the doctor to be able to see her during a recent appointment. Being able to actually see a patient, to assess their facial expressions, their range of motion, their posture, their breathing efforts and so forth can really pass on a huge amount of information,” he says. “We find that the video interaction is a more data-rich interaction. Melmed says the team does try to steer patients toward video if possible. If you’re at work, for example, chat may be the quickest, most private option. So, how do you choose which virtual avenue is right for your medical inquiry? “It has to do with patient preference,” Dr. “Good communication between providers and patients is a very important piece of our care delivery…and we’re constantly trying to improve that communication because it is so important for our members to feel that they’ve been heard, that they’ve been understood, and that their concerns were addressed,” Dr. I received excellent and affordable care in a timely manner and am thrilled I made the switch to Kaiser Permanente.”Īll of the providers are trained specifically in “web-side manner” to make sure you’re receiving the best care possible no matter how you’re reaching out. Every doctor and specialist can access my records, and I don’t have to waste valuable time repeating medical histories. “I really appreciate the coordination of care at Kaiser Permanente. Plus, Kaiser Permanente’s integrated care system means any physician or nurse you connect with will have access to your full medical history. Prescriptions can also be filled by mail with no shipping costs or ordered for same-day or next-day delivery for a small fee (the fee was waved for COVID-19 patients). Members can remotely connect with their health care providers to ask questions via email, phone, or chat through pre-scheduled phone or video appointments and, as of July, on-demand video visits, which are now available 24/7. Messaging virtually with a doctor is one of myriad telehealth options offered by Kaiser Permanente. Diagnosed my health issue and patiently listened to my concerns! Very pleased with my doctor’s calmness and mannerisms.” “Telehealth is the best thing Kaiser Permanente … It saved my life.” I stayed in the ICU for three or four days. “They were waiting to take me in the back. The doctor they connected with identified Norman’s symptoms quickly, made connections to the local hospital to ensure immediate access, and told him to go to the emergency room straight away. They signed on to Kaiser Permanente’s chat feature. His wife, a registered nurse, was alarmed, but Norman thought she was worrying too much. He woke up on a Sunday morning slurring his words. Three years ago, the Aurora resident couldn’t kick his flu-like symptoms. Wilbur Norman knows firsthand the lifesaving capabilities of virtual care. The doctor was very friendly, listened to my description of my symptoms, and asked good questions.” The visit was prompt, voice and camera connection good. “My video visit was for palpitations and rapid, irregular heartbeat over several hours. We were headed in this direction already and had many new virtual care offerings scheduled for implementation long before COVID-19,” said Dr. “We’re flexing muscles we’ve had in place for years with our virtual care offerings. “We want to make ourselves as available to our members as we can for their medical concerns.” Kaiser Permanente pivoted nearly 90 percent of its appointments to virtual during the height of the novel coronavirus crisis and had 20,000 telehealth interactions in the first six weeks of the pandemic. ![]() Ari Melmed, medical director of telehealth services for Kaiser Permanente Colorado and a 2020 5280 Top Doctor. “There are many ways of interacting with one’s care team or doctor remotely,” says Dr. ![]() Telehealth-an all-encompassing term that describes any virtual visit with your doctor or care provider-has expanded exponentially this year and made accessing health care easier than ever. In the midst of a global pandemic, our daily vocabulary has expanded to include plenty of words we’ve rarely, if ever, used before: coronavirus, social distancing, mask fatigue, telehealth. With expanded telehealth options, Kaiser Permanente members get convenient access to safe and thorough care that meets the needs of the moment. ![]() Kaiser Permanente doctors are making (virtual) house calls
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